Technical Support Engineer- Intune
Core
Investigate and resolve customer technical issues related to Intune, while building technical communities and sharing knowledge.
Role type
Technical Support Engineer
Builds
Customer issue resolutions and technical readiness
Domain
Enterprise Mobility Management (Intune)
Deliverable
client delivery
Required skills
Intune troubleshooting, technical consulting, community building, Mandarin fluency, English fluency
Responsibilities
Investigate and solve customer technical issues, collaborate across teams using troubleshooting tools, lead or participate in building peer delivery communities, develop technical proficiency through training
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## About the role
- You own, investigate and solve customer technical issues.
- You collaborate within and across teams, leveraging troubleshooting tools and practices.
## Readiness
- You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
## Requirements
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
- OR 3+ years of technical support, technical consulting experience, or information technology experience
## Language Requirements
- Mandarin Language: fluent in reading, writing and speaking.
- English Language: confident in reading, writing and speaking.
## Application Details
- This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
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