Team Leader - Service Desk
Core
Lead a team of up to 18 agents providing inbound call centre support.
Role type
Team Leader, Service Desk
Builds
Inbound call support services
Domain
Customer Service / Call Centre
Deliverable
dashboards & analysis
Required skills
Team leadership, Reporting, Problem resolution, Process improvement, Performance analysis, KPI management, Stakeholder communication
Responsibilities
Manage team of up to 18 agents, Utilize reporting tools, Resolve problems effectively, Implement process improvements, Analyze performance and report, Meet KPIs