Research Manager
Core
Lead win-loss research programs to uncover insights behind customer wins, losses, and churn, while training and tuning AI interviewers to scale this capability.
Role type
Senior Research Manager (AI-enabled qualitative research)
Builds
Actionable go-to-market insights and AI interviewers for B2B customers
Domain
Competitive intelligence / Win-loss research / AI
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Qualitative interviewing, program management, AI system training, narrative development, customer partnership, analytical pattern recognition
Preferred skills
LLM prompt design, AI agent configuration, non-win-loss research methods, product marketing experience
Technologies
LLMs, AI agents, Klue platform
Responsibilities
Own end-to-end research program delivery including onboarding, strategy, analysis, and reporting; Conduct high-trust human interviews for complex buyer situations; Design and tune AI interviewers using real data and feedback; Transform findings into executive summaries and platform narratives; Partner with CSMs to support renewal outcomes; Identify workflow automation opportunities
Seniority
Senior, hands-on IC with leadership potential
