Customer Success Manager
Core
Partner with real estate clients to drive product adoption, retention, and growth through the entire customer lifecycle.
Role type
Customer Success Manager
Builds
SaaS platform for real estate professionals
Domain
Real Estate / PropTech
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
client relationship management, QBR facilitation, onboarding & training delivery, upsell/cross-sell strategy, CRM proficiency, data-driven account strategy, stakeholder influence
Preferred skills
real estate industry experience, value-based commercial conversations
Responsibilities
Manage a portfolio of real estate clients, conduct Quarterly Business Reviews, guide new clients through onboarding, identify account risks, deliver product training, monitor adoption metrics, act as the voice of the customer internally, lead renewal and expansion conversations
Seniority
Mid-level, hands-on IC
