Implementation Specialist - UKI Market
Core
Guide Premium and Pro customers from signup to launch on the Perk travel and spend management platform, providing consultative, technical, and educational support to maximize customer experience and adoption.
Role type
Implementation Specialist (SaaS/Travel)
Builds
Onboarding and adoption of the Perk platform for enterprise travel and expense management
Domain
Travel technology / SaaS / Spend Management
Required skills
Change management, consultative selling, project management, stakeholder management, platform configuration, training delivery, process optimization, problem-solving, data-driven recommendations
Preferred skills
Experience in sales, customer care, or account management, tech-savviness regarding integrations and APIs, executive-level communication
Technologies
Perk platform, integrations, open APIs
Responsibilities
Define and execute onboarding strategies and rollout plans, conduct consultative conversations to collect requirements, configure customer accounts and troubleshoot technical issues, coordinate and deliver training sessions for stakeholders, monitor post-implementation booking behavior and offer support, manage timelines and internal team coordination
Seniority
Mid-level, hands-on IC
