Implementation Specialist
Core
Operational and analytical support for customer implementations, including progress tracking, system configuration, data validation, and performance reporting.
Role type
Implementation Specialist (SaaS)
Builds
Customer implementations and operational support for physical security platforms
Domain
Physical security / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
troubleshooting, data validation, reporting, SaaS configuration, user management, cloud provider familiarity (AWS/GCP/Azure), log analysis, command-line interfaces, incident management
Preferred skills
SQL, data visualization, API integrations, RTSP stream troubleshooting, physical security systems experience
Technologies
AWS CloudWatch, command-line interfaces, data analysis tools, reporting platforms
Responsibilities
Execute tickets from multiple systems, gather information to resolve issues, create documentation for best practices, define and create data presentations for stakeholders
Seniority
Mid-level, hands-on IC
