Implementation Manager
Core
Own the onboarding of new distributors from signature through launch, ensuring they get live quickly.
Role type
Implementation Manager (technical customer success)
Builds
Onboarding workflows for independent food distributors
Domain
Food distribution / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Project management, technical troubleshooting, ERP integration knowledge, AI tool usage (Claude, Cursor), stakeholder management, written and verbal communication
Preferred skills
Experience in early-stage startups, ability to read and reason about code, bias to action
Technologies
Claude, Cursor, ERP systems
Responsibilities
Manage technical work including code changes and ERP integration troubleshooting, serve as main point of contact for customers, build relationships with key customer advocates, run regular check-ins, complete projects quickly and beat deadlines
Seniority
Mid-level, hands-on IC
