Claim Specialist
Core
Inbound phone-based specialist guiding customers through motor insurance claims, providing reassurance and explaining coverage during stressful events.
Role type
Customer service representative (insurance claims)
Builds
Customer support interactions and claim resolution processes
Domain
Insurance / Motor claims
Deliverable
client delivery
Required skills
Critical thinking, problem-solving, objection handling, attention to detail, empathy, resilience
Responsibilities
Answer inbound calls from customers lodging claims, guide customers through the claims process, explain policy coverage and next steps, handle objections and complaints, make fair decisions balancing empathy with policy, debrief with team after difficult calls
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