Customer Service
Core
Temporary Customer Service Administrator handling customer enquiries, order processing, and administrative support for an e-commerce business.
Role type
Customer Service Administrator
Builds
Customer support operations and order fulfillment processes
Domain
E-commerce
Required skills
Customer service, order processing, written communication, verbal communication, attention to detail, organizational skills, problem-solving, Microsoft Office, CRM/ERP/e-commerce platforms
Responsibilities
Responding to customer enquiries via phone, email, and live chat; Processing orders, returns, exchanges, and refunds; Investigating and resolving customer issues; Maintaining accurate customer and order records; Liaising with warehouse, logistics, and internal teams; Monitoring shared inboxes; Providing general administrative support; Assisting with reporting and data entry