E-Commerce Manager (m/w/d) – Kundenzufriedenheit und Support
Core
Ensuring excellent customer experience and continuously improving support processes for an e-commerce business.
Role type
E-commerce customer experience and support manager
Builds
Customer service operations and support channels for an e-commerce brand
Domain
E-commerce / Retail
Deliverable
dashboards & analysis
Required skills
E-commerce experience, customer service experience, CRM software proficiency, e-commerce platform knowledge (Shopify, Amazon, eBay), report creation and analysis, process optimization, team training
Preferred skills
None stated
Technologies
Shopify, Amazon, eBay, CRM systems
Responsibilities
Coordinate and optimize e-commerce customer service processes; Handle customer inquiries across email, phone, social media, and marketplaces; Resolve customer complaints and feedback; Collaborate with departments like warehouse, marketing, and sales to maximize customer satisfaction; Create and analyze reports on service quality and improvement potential; Optimize customer experiences through continuous process improvements; Train and support service staff as needed
