Hardship & Collections Support Consultant
Core
Supporting customers experiencing financial difficulties by managing inbound calls, understanding individual circumstances, and explaining suitable assistance options.
Role type
Customer support consultant (financial hardship)
Builds
Customer assistance solutions for individuals in financial distress
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Empathy, communication, problem-solving, attention to detail, organizational skills, resilience, emotional intelligence
Responsibilities
Managing inbound calls from customers seeking financial assistance, having supportive conversations with customers, identifying suitable assistance options, explaining available solutions, updating customer information in banking systems, collaborating with the team to achieve positive outcomes
Seniority
Entry-level / Junior