Assistant Manager, Customer Service
Core
Lead customer service operations and frontline teams to deliver seamless experiences for clients and visitors at world-class events and exhibitions.
Role type
Assistant Manager, Customer Services
Builds
Operational excellence and high-quality visitor experiences at ICC Sydney events
Domain
Hospitality, Convention and Exhibition Industry
Deliverable
client delivery
Required skills
People management, customer service, stakeholder management, problem-solving, labour planning, cost control, MS Office suite
Responsibilities
Provide day-to-day leadership and coaching to frontline teams; oversee event-day operations including crowd flow and rostering; manage customer enquiries and complaints; liaise with internal and external stakeholders; assist with labour planning and resource allocation.
Seniority
Mid-level management, hands-on leadership