Service Excellence Coordinator
Core
Act as a key link between customers and operational teams to track shipments, resolve service issues, and improve logistics performance.
Role type
Service Excellence Coordinator (Logistics)
Builds
Customer trust and operational efficiency in freight and road logistics
Domain
Freight and logistics
Deliverable
dashboards & analysis
Required skills
Customer service, stakeholder management, complaint resolution, claims processing, analytical reporting, Microsoft Excel, organization
Preferred skills
DIFOT reporting knowledge, freight management systems, logistics qualifications
Responsibilities
Managing enquiries across phone, email and online channels; Tracking shipments, delivery times and proof of delivery; Communicating delays and service issues early; Resolving concerns, complaints and escalations; Investigating and processing customer claims; Preparing customer and DIFOT reports; Coordinating with internal teams and subcontractors
Seniority
Mid-level, hands-on IC