Senior Online Reputation Executive
Core
Lead the execution of Online Reputation Management (ORM) strategy to safeguard and strengthen brand credibility, visibility, and trust across digital channels.
Role type
Senior Online Reputation Executive (Manager)
Builds
Brand reputation resilience, crisis mitigation, and performance analysis
Domain
Fintech / Online Trading / Digital Brand Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ORM strategy execution, search engine and social media monitoring, crisis management, review site moderation, media relations, vendor management, competitor analysis, team leadership, data analytics
Preferred skills
Experience with social listening tools (Sprinklr, Brandwatch), regulatory compliance alignment
Technologies
Sprinklr, Brandwatch
Responsibilities
Drive ORM strategy execution, monitor and moderate brand reputation across digital channels, identify and mitigate reputation risks, analyze ORM performance data, develop review invitation initiatives, manage external vendor relationships, monitor competitor ORM strategies, coach and develop team members
Seniority
Senior, hands-on IC with team leadership
