Customer Support Specialist - CAD
Core
Handle user issues including product questions, bugs, feature requests, and billing disputes for Meshy's 3D generative AI platform.
Role type
Senior Customer Support Specialist (Billing & Product)
Builds
Meshy's 3D asset generation platform serving professional artists and hobbyists
Domain
Generative AI / 3D Content Creation
Deliverable
client delivery
Required skills
complex billing scenario resolution, independent judgment on edge cases, SaaS subscription support, product bug triage, SOP creation, data trend analysis, Intercom automation, stakeholder partnership
Preferred skills
AI/3D product support experience, Intercom optimization, Mandarin fluency
Technologies
Intercom, Stripe, PayPal
Responsibilities
Resolve billing disputes and product issues independently; Partner with Product/Engineering/Finance to resolve bugs and route feedback; Shape billing/refund policies and internal frameworks; Build self-serve help content and automations; Analyze ticket data to drive process improvements; Own the Eastern Time support window with global handoffs.
Seniority
Mid-Senior, hands-on IC
