Contact Centre Officer
Core
Contact Centre Officer providing financial assistance to victims of crime via phone and online enquiries.
Role type
Contact Centre Officer (Financial Assistance)
Builds
Financial assistance access for crime victims
Domain
Public Sector / Victim Support / Financial Assistance
Deliverable
client delivery
Required skills
Empathy, clear communication, trauma-informed practice, knowledge of family violence, case management systems (Salesforce/Genesys), legislative compliance
Preferred skills
Qualification in community services/social work/criminology/psychology/victim services, experience supporting trauma-affected people
Responsibilities
Answer phone and online enquiries, provide clear advice on financial assistance schemes, respond to enquiries with a sensitive and confidential approach, give accurate information about support and referral options, follow legislation and victim charter obligations, support culturally safe and trauma-informed services
Seniority
Full-time, fixed-term