Analyst, FRR, Reported Fraud, OM, UK
Core
Handling emergency inbound calls for fraud reports, recovering funds, and guiding members through compliance investigations to ensure account safety.
Role type
Fraud Rapid Response Associate (Customer Support)
Builds
Safe banking environment for SMEs via fraud mitigation and fund recovery
Domain
Financial Services / Fraud Prevention
Deliverable
client delivery
Required skills
Inbound phone support, fraud investigation, fund recovery, compliance communication, data exploration, reporting, pattern recognition, workflow creation
Preferred skills
Experience with vulnerable customers, product improvement insights
Technologies
Kustomer, GSuite, Jira
