Home Assessing Manager
Core
Lead a team of ~20 home assessors and 3-4 team leaders to drive performance, accountability, and continuous improvement in on-road assessing and building repair operations for a major Australian insurer.
Role type
Senior Operations Manager (Home Assessing & Building Repair)
Builds
On-road assessing services and building repair supply chain
Domain
Insurance (Motor and Home) + Construction/Restoration
Required skills
Team leadership, strategic program execution, supplier procurement and governance, stakeholder management, change management, KPI and compliance monitoring, commercial acumen
Preferred skills
Extensive management experience (5+ years), deep knowledge of home assessing and building repair markets
Technologies
None stated
Responsibilities
Lead, coach, and develop the On-road Home Assessing Team; Act as key liaison for internal and external stakeholders across the Home value chain; Vet, procure, and govern supplier services; Monitor and audit supplier performance nationally; Act as escalation point for complex negotiations and disputes; Identify and report on trends, risks, and opportunities within the Home Assessing & Supply team
Seniority
Senior, hands-on IC with team leadership