Underwriting & Claims Operations Manager
Core
Lead the day-to-day delivery of Protection underwriting and claims operations, ensuring team performance, capacity, and technical quality while managing client audit programs.
Role type
Senior management IC (Underwriting & Claims Operations)
Builds
Reinsurance protection products and claims services for clients
Domain
Insurance / Reinsurance / Life & Health
Required skills
Team leadership and coaching, Operational planning and resource deployment, Technical governance and decision quality, Audit coordination and oversight, Workflow optimization, Client relationship management
Preferred skills
Experience with biometrics, Knowledge of automation and AI-enabled tools, Change management
Technologies
Automation tools, AI-enabled tools, Management Information (MI) systems
Responsibilities
Lead, coach, and develop Underwriters and Claims Assessors; Monitor in-force treaty and claims experience and support reporting; Own operational planning and resource deployment; Maintain technical governance and decision quality; Coordinate internal quality assurance and audit activity; Drive continuous improvement in workflows and knowledge sharing; Plan and deliver client audit programs; Review client internal audit findings and quarterly results; Build relationships with client underwriting and claims counterparts
Seniority
Senior, hands-on IC