Team Lead, Excess & Surplus (E&S) & Crisis Management OPS
Core
Lead operations for Excess & Surplus (E&S) and Crisis Management portfolios, driving service delivery, quality, and compliance while partnering with underwriting leadership.
Role type
Senior Operations Team Lead
Builds
Operational support models for E&S and Crisis Management portfolios
Domain
Insurance (E&S, Crisis Management, Commercial Property, Casualty)
Required skills
Insurance operations leadership, policy lifecycle management, operational controls, process improvement, stakeholder management, change management, team coaching, regulatory compliance
Preferred skills
Prior people leadership experience, E&S/Crisis Management domain knowledge, commercial insurance experience
Technologies
AI, automation tools, workflow management systems
Responsibilities
Lead, coach, and develop a team of Underwriting Assistants and Operations professionals; Ensure timely and accurate execution of policy lifecycle activities; Partner with underwriters to support portfolio growth; Own operational controls and audit readiness; Drive process improvements and technology adoption.
Seniority
Senior, hands-on IC with leadership scope