Technical Support Engineer
Core
Investigate technical issues and provide high-quality support for a global SaaS platform managing EV charging infrastructure.
Role type
Senior Technical Support Engineer (SaaS)
Builds
Customer trust and successful operation of the AMPECO EV Charging Platform
Domain
Electric Vehicle (EV) charging infrastructure / Enterprise SaaS
Deliverable
client delivery
Required skills
Technical troubleshooting, log analysis, API investigation, cross-functional collaboration, customer relationship management, technical communication
Preferred skills
Cloud-based SaaS support, REST API knowledge, networking concepts, SQL/database concepts, Agile environment experience
Technologies
REST APIs, JSON, Postman, browser developer tools, SQL
Responsibilities
Investigate customer-reported issues by analyzing logs, configurations, and APIs; Reproduce issues in controlled environments; Collaborate with Engineering and Product teams to resolve defects; Provide clear technical guidance to both technical and non-technical stakeholders; Contribute to internal documentation and troubleshooting guides.
Seniority
Mid-to-Senior, hands-on IC