Intake Coordinator
Core
Convert enquiries and referrals into active participants for Support at Home and Restorative Care programs through assessment, screening, and onboarding.
Role type
Intake Coordinator (Aged Care)
Builds
Participant intake and onboarding for community-based aged care services
Domain
Aged care / Social services
Deliverable
client delivery
Required skills
Participant screening and assessment, My Aged Care and funding administration, community engagement, relationship management, lead conversion, regulatory compliance
Preferred skills
Experience in Support at Home or Home Care Packages, proficiency with My Aged Care and PRODA portals, clinical background, cultural sensitivity
Technologies
My Aged Care portal, PRODA
Responsibilities
Manage enquiries and referrals, conduct participant screening and assessment, coordinate funding administration, facilitate seamless transitions into service, maintain referral relationships
Seniority
Individual Contributor