Enrollment Specialist
Core
Manages the end-to-end enrollment journey for prospective participants in the Program of All-Inclusive Care for the Elderly (PACE), acting as a case manager to guide individuals through the application process and assess needs.
Role type
Enrollment Specialist (Healthcare Operations)
Builds
PACE program enrollment for older adults
Domain
Healthcare / Elderly Care / PACE
Required skills
Case management, application processing, relationship building, regulatory compliance, data analysis, CRM usage, Microsoft Office, travel logistics
Preferred skills
PACE/Medicare/Medicaid experience, knowledge of CMS regulations, CRM systems, bilingual (Spanish/Mandarin/Cantonese)
Technologies
Microsoft Office, CRM systems, enrollment management systems
Responsibilities
Review and process enrollment applications and documentation, conduct enrollment visits in homes or centers, coordinate with Outreach RN and IDT teams, resolve barriers to enrollment, maintain accurate participant records, monitor enrollment metrics, support community outreach and referral development.
Seniority
Individual Contributor, Entry to Mid-level