Account Manager
Core
Build strong client relationships and ensure projects run smoothly from start to finish for leading brands.
Role type
Account Manager
Builds
Digital hardware, proprietary content management systems, and signage solutions for global brands.
Domain
Digital signage and customer experience technology
Deliverable
client delivery
Required skills
client relationship management, account growth strategies, stakeholder communication, project coordination, upselling and cross-selling, account planning
Responsibilities
Develop a strong understanding of client objectives, challenges and opportunities to proactively manage and grow accounts. Build and maintain strong relationships with key client stakeholders, acting as the primary point of contact. Manage client expectations, communications, issues and escalations to ensure high levels of satisfaction. Identify and pursue upselling, cross-selling and new business opportunities to drive account growth and revenue. Develop account plans that identify priorities, opportunities, risks and actions to grow and strengthen client relationships. Work with internal teams to coordinate solutions and ensure client requirements and commitments are delivered effectively. Coordinate project requirements, timelines and deliverables to ensure projects are delivered on time, within scope and budget.