Services Engagement Manager - China R&D and Quality Services
Core
Set up R&D and Quality Cloud customers for success, acting as a solution expert in the sales cycle and project delivery to ensure successful implementation.
Role type
Services Engagement Manager (SEM)
Builds
Implementation proposals, Statements of Work (SOW), and strategic alignment for R&D and Quality Cloud projects
Domain
Life Sciences, R&D, Quality, SaaS
Required skills
software services delivery, Life Sciences R&D or Quality domain expertise, bilingual communication (Chinese/English), stakeholder expectation management, project charter definition, staffing and cost estimation
Preferred skills
cloud-based solution deployment, agile methodologies, compliance and validation standards knowledge, services sales experience
Technologies
R&D Cloud, Quality Cloud
Responsibilities
Align with sales teams to provide implementation proposals and establish confidence with prospects; Define Implementation Proposals and Statements of Works; Position integration, migration, and training services; Manage project delivery alignment and staffing; Estimate travel and project costs