Customer Onboarding Manager, APAC
Core
Guide mid-market and SMB customers through the initial setup, launch, and handover of Hoxhunt's AI-driven human risk management platform, ensuring they achieve maximum value while building scalable onboarding processes for the APAC region.
Role type
Customer Onboarding Manager (SaaS)
Builds
Customer implementations and onboarding workflows for a cybersecurity platform
Domain
Cybersecurity / Human Risk Management / SaaS
Deliverable
production ML models
Required skills
Customer onboarding, project management, change management, stakeholder communication, technical implementation guidance, cross-functional collaboration, autonomy, process definition
Preferred skills
SMB/mid-market SaaS experience, identity management (M365, SSO, SCIM), user adoption strategies, cybersecurity background, regional languages (Malay, Tagalog)
Technologies
Hoxhunt platform, M365, SSO, SCIM
Responsibilities
Own end-to-end customer onboarding projects from kickoff to handover; manage multiple simultaneous implementations; guide customers through technical setup and explain requirements to non-technical stakeholders; drive Proof of Concept (POC) projects with Account Executives; lead change management and internal launch plans for user adoption; troubleshoot implementation challenges; represent the company in face-to-face customer interactions; collaborate with Sales, Customer Success, and EMEA teams.
Seniority
Mid-level, hands-on IC