Aged Care Advocate – Illawarra – Remote
Core
Empower older people to exercise their rights by providing information, education, and support to navigate aged care journeys and address concerns with service providers.
Role type
Aged Care Advocate (Social Work/Advocacy)
Builds
Personalized advocacy support, client education sessions, and community awareness campaigns for older people in NSW.
Domain
Aged care / Social services / Human rights
Deliverable
client delivery
Required skills
Advocacy, case management, workshop delivery, community networking, conflict resolution, trauma-informed engagement, system navigation
Preferred skills
Knowledge of NSW aged care system, experience with My Aged Care portal, fluency in Microsoft Office 365
Responsibilities
Listen to and support older people and their representatives to make informed decisions; advocate on behalf of clients regarding concerns with service providers; manage information and advocacy cases using Salesforce database; refer clients to other services; provide education and information sessions in Residential Aged Care; assist in developing information resources; participate in local seniors' events and promotional campaigns; monitor systemic issues; travel intrastate for work.
Seniority
Mid-level, hands-on IC