Aging Specialist
Core
Serve as a community liaison for older adults by managing a contact center, documenting inquiries, representing the agency at community events, and delivering training on aging services.
Role type
Community outreach and support specialist
Builds
Access to resources, services, and opportunities for older adults in NYC
Domain
Public sector / Social services / Aging advocacy
Deliverable
client delivery
Required skills
Community engagement, call center operations, public speaking, training facilitation, stakeholder management, documentation, event coordination
Responsibilities
Answering calls and emails from community members and caregivers regarding aging resources; documenting and tracking inquiries in a correspondence system; representing the agency at community events and resource fairs; delivering presentations and training sessions to external partners and internal staff.
Seniority
Mid-level individual contributor