Service Delivery Team Lead - Telco
Core
Lead a high-performing Service Delivery and Provisioning team within a telecommunications and technology services environment while maintaining a personal service delivery portfolio.
Role type
Senior Service Delivery Team Lead
Builds
Customer solutions, installations, and rollouts for telecom and technology service providers
Domain
Telecommunications and Technology Services
Required skills
Team leadership and mentoring, Service delivery and operations management, Stakeholder management, Escalation management, CRM and ticketing system proficiency, Process improvement, Project coordination
Preferred skills
Managed services or ISP industry experience, Coaching and development expertise, Operational excellence mindset
Responsibilities
Take ownership of customer orders from verification through delivery, Coordinate provisioning with external suppliers, Lead and mentor team members, Monitor team performance against SLAs, Identify opportunities for operational process improvement, Act as primary escalation point for complex issues
Seniority
Senior, hands-on IC with leadership responsibilities