Reservations & Rooms Control Agent
Core
First point of contact for guests, managing reservations, room inventory, and booking experiences to ensure operational and revenue objectives are met.
Role type
Reservations & Rooms Control Agent
Builds
Guest booking experiences and room inventory management
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation processing, room allocation, guest request management, telephone and email communication, revenue optimization
Preferred skills
FIT/Group reservations experience
Responsibilities
Process reservations, modifications, and cancellations; review and manage guest requests; allocate rooms based on preferences and operational needs; respond to enquiries; complete administrative duties; contribute to revenue optimization