Records Management - Information Officer
Core
Manage incoming electronic correspondence, triage customer requests, register documents, and support internal/external customers accessing local government online services.
Role type
Records Management Information Officer
Builds
Customer service interactions and compliant document management workflows for a local council
Domain
Local government / Public sector
Deliverable
client delivery
Required skills
Records management, information management, document management systems, customer service, request triage, data entry
Preferred skills
Certificate IV in Records Management or Information Technology, experience with local government software
Technologies
Document management systems, customer service software
Responsibilities
Triage and assess incoming electronic correspondence for urgency and sensitivity; Register documents to quality standards and route to business units; Maintain customer identification and address records; Monitor support ticket queues and manage walk-in customer requests
Seniority
Individual Contributor, operational level
