Ocean Freight Customer Service Representative
Core
Primary interface between Toll Global Forwarding and customers, ensuring seamless service delivery and managing end-to-end shipment processing.
Role type
Ocean Freight Customer Service Representative
Builds
Global freight forwarding services via road, rail, sea, and air
Domain
Logistics, Transport, Supply Chain
Deliverable
client delivery
Required skills
global freight forwarding experience, regulatory compliance knowledge, stakeholder relationship management, shipment coordination, financial controls monitoring, system reporting
Responsibilities
Manage client and stakeholder relationships, coordinate end-to-end shipment processing, ensure regulatory and compliance excellence, oversee operational and financial controls, support client onboarding and implementation, drive continuous improvement and accurate system management