ServiceNow Consultant
Core
Senior ServiceNow Consultant leading improvement, remediation, and governance for ServiceNow platform capabilities under sustainment contracts to meet organizational and customer objectives.
Role type
Senior IC ServiceNow Consultant / Solution Architect
Builds
ServiceNow platform solutions, integrations, workflows, and operating models for government, intelligence, defence, and health markets.
Domain
IT Service Management (ITSM) / Government & Defence
Required skills
ServiceNow administration, ServiceNow development, ServiceNow architecture, ITSM operations, stakeholder engagement, cybersecurity, automation, orchestration, process improvement, mentoring, documentation
Preferred skills
Low-code/no-code expertise, out-of-the-box solution design, agile prototyping, change management, training design
Technologies
ServiceNow, ITIL, Agile
Responsibilities
Develop and maintain ServiceNow solutions including components, integrations, workflows, and persona-based designs; Design and configure ServiceNow modules and integrations ensuring security compliance and performance; Champion platform best practices for development, deployment, release, and Evergreen maintenance; Lead and collaborate across teams to consolidate requirements and ensure delivery of valuable solutions; Coordinate platform operations including resource scheduling, reporting, and workload management.
Seniority
Senior, hands-on IC with strategic governance responsibilities