Customer Service Officer
Core
Handle sales and service enquiries, manage quotes, and convert opportunities for a steel and aluminium distribution business.
Role type
Customer Service Officer (B2B)
Builds
Sales opportunities and customer relationships for steel/aluminium products
Domain
Manufacturing / Construction Materials
Deliverable
client delivery
Required skills
B2B customer service experience, Microsoft Office proficiency, multi-tasking, issue resolution, proactive relationship building
Preferred skills
SAP experience, B2B sales background
Responsibilities
Interact with customers via phone and email to manage quotes and queries; Follow up on enquiries to convert them into sales; Collaborate with internal stakeholders (marketing, warehouse, sales) to meet customer expectations; Nurture customer relationships to uncover new business; Improve the total value proposition and customer experience.