Senior Customer Success Engineer - API
Core
Provide expert technical support and implementation guidance to enterprise customers integrating Duffel's travel APIs.
Role type
Senior Customer Success Engineer (API)
Builds
Travel booking experiences for end-users via Duffel's API platform
Domain
Travel technology / API integration
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
RESTful API integration, debugging integration issues, SQL queries, scripting, cross-functional collaboration, KPI development, travel distribution systems knowledge
Preferred skills
Knowledge of airline and/or hotel distribution systems
Technologies
RESTful APIs, SQL, Slack, Zoom
Responsibilities
Act as primary technical contact for strategic customers, manage customer implementation processes, resolve API issues, support sales technical reviews, educate customers on best practices, develop performance KPIs, analyze customer needs to advise on API usage, champion product needs to inform roadmap