Customer Service Agent
Core
Customer Service Agent handling equipment hire inquiries, quotes, logistics, and troubleshooting for Kennards Hire customers via phone and email.
Role type
Customer Service Agent
Builds
Equipment hire solutions, quotes, and logistics coordination for customers
Domain
Equipment rental / Hire industry
Deliverable
client delivery
Required skills
Phone and email communication, problem-solving, negotiation, Microsoft Office proficiency, administration, multitasking
Preferred skills
Customer-first mindset, adaptability, order management
Responsibilities
Responding to customer enquiries over phone and email, preparing equipment hire quotes, coordinating with branches on availability and logistics, managing customer orders and schedules, resolving complaints and escalations, troubleshooting equipment breakdowns, following up on orders and services, recommending additional equipment, completing hire administration