Government Customer Success Manager
Core
Strategic Customer Success Manager for UK government, law enforcement, and intelligence agencies, ensuring adoption and value realization of crypto security solutions in complex regulatory environments.
Role type
Senior IC Government Customer Success Manager
Builds
SaaS security and blockchain analytics solutions for public sector and law enforcement
Domain
Financial crime prevention, cryptocurrency risk management, public sector compliance
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
public sector account management, complex stakeholder navigation, formal procurement processes, strategic account growth, security clearance management, cross-functional collaboration, data-driven success planning, secure communications
Preferred skills
law enforcement/intelligence agency experience, regulated/high-security environment background, public procurement frameworks (G-Cloud), security accreditation processes, financial crime prevention knowledge, multi-stakeholder account planning, cross-agency collaboration
Technologies
blockchain analytics, AI productivity tools, secure communication platforms
Responsibilities
Own outcomes for UK/EMEA government portfolio from onboarding to renewal/expansion; Serve as primary strategic contact for operational users, leadership, procurement, and security; Drive adoption via tailored success plans and strategy reviews; Monitor account health and forecast renewal outcomes; Lead end-to-end renewal cycles and negotiate terms; Collaborate with Sales/Product/Engineering to resolve issues and advocate for government needs; Coordinate secure communications and documentation; Represent customer voice internally to guide product evolution; Refine government customer-success strategy.
Seniority
Senior, hands-on IC with strategic partnership focus
