Guest Services Agent
Core
Front desk agent providing check-in/check-out, reservations, payments, and guest support for a hospitality facility.
Role type
Guest Services Agent
Builds
Guest check-in/check-out, reservations, and payment processing
Domain
Hospitality
Deliverable
product features
Required skills
Guest greeting, check-in/check-out procedures, reservation management, payment processing, complaint handling, local information provision, front desk maintenance, cross-department collaboration, policy adherence, feedback collection
Preferred skills
Hospitality education, local attractions knowledge