Customer Success - Scale - Western Europe
Core
Partner with rapidly growing B2B customers across EMEA to drive adoption of ElevenLabs' AI voice, creative, and agent platforms, ensuring technical success and revenue growth.
Role type
Senior Customer Success Manager (Scale)
Builds
Customer adoption and retention for AI voice models, creative tools, and autonomous agents
Domain
AI/ML, Generative Audio, B2B SaaS
Deliverable
client delivery
Required skills
B2B SaaS customer success, AI agent deployment, API/SDK integration, revenue quota ownership, cross-sell/upsell execution, automation at scale, EMEA market knowledge
Preferred skills
Experience with developer tools, technical product enablement
Technologies
ElevenLabs platforms, web/mobile/backend systems, SDKs
Responsibilities
Administer onboarding and enablement tactics, analyze product usage to identify friction points, own commercial outcomes for ~80 accounts, drive renewals and upsells, partner with Sales and Engineering
Seniority
Senior, hands-on IC