Guest Service Agent
Core
Provide warm and friendly reception to guests, ensuring smooth check-in/check-out processes and addressing immediate inquiries or needs.
Role type
Guest Service Agent
Builds
Guest experiences at Avani Cypress Lakes Resort
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest check-in and check-out processing, Reservation management, Multi-channel communication (in-person, phone, email), Issue resolution, Local knowledge and recommendations, Professional presentation
Preferred skills
Hospitality or customer-facing background, Proactive service approach, Weekend and holiday availability
Responsibilities
Welcome guests and manage arrivals/departures, Process reservations and special requests, Communicate with guests and stakeholders, Resolve guest issues promptly