Strategic Account Manager - Affordable Housing
Core
Manage a portfolio of enterprise public sector clients (housing authorities and government agencies) to maximize technology solution value for affordable housing and community development programs.
Role type
Strategic Account Manager (Public Sector)
Builds
Long-term client relationships, platform adoption, and compliance with federal regulations
Domain
Public sector / Affordable Housing / Community Development
Deliverable
client delivery
Required skills
Strategic account management, consultative expertise, regulatory compliance knowledge, stakeholder engagement, project management, risk identification, product feedback translation
Preferred skills
HUD program experience (CDBG, HOME, HOPWA), SaaS configuration/implementation, public sector procurement knowledge
Responsibilities
Serve as primary strategic advisor for state and local government clients; Assess client workflows to configure tailored software solutions; Proactively manage account portfolio for retention and expansion; Advise clients on HUD standards and regulatory requirements; Educate stakeholders on software features and implementation strategies; Establish account-level objectives and success plans; Identify risks and audit issues early; Connect clients with Product and Engineering teams; Coordinate cross-functional teams to resolve issues; Manage competing priorities and time-sensitive deliverables