15991- Service Operations Supervisor - GA - On Site
Core
Manage client relationships, oversee payroll processing, and ensure seamless delivery of HR and payroll services for assigned client groups.
Role type
Service Operations Supervisor (PEO/ASO/HCM)
Builds
Client-facing web-based payroll, custom reporting software, and service platforms
Domain
HR technology and service / Payroll / BPO
Deliverable
client delivery
Required skills
Client relationship management, Payroll processing oversight, User setup and training coordination, Data analysis for process improvement, Tax and reporting guidance, Team supervision and coaching, Issue escalation and resolution, Fee adjustment recommendations
Preferred skills
PEO/ASO/HCM experience, Multistate experience, Supervisory experience, Microsoft Office proficiency
Technologies
Client Space, Outlook, Teams, Excel, PowerPoint
Responsibilities
Act as primary contact for assigned clients; Coordinate user setup and training for payroll and reporting platforms; Facilitate proactive intervention for at-risk clients; Manage client accounts and establish relationships with internal partners; Coordinate and lead client meetings for escalated issues; Identify gaps and recommend new products/services; Manage and escalate payroll tax notices; Ensure timely and accurate payroll processing; Monitor work of Payroll Specialists; Facilitate communication regarding Service Associates performance; Schedule and facilitate weekly team huddles
Seniority
Mid-level Supervisor, hands-on management
