Front Office Assistant Manager
Based in Australia
Core
Lead daily front office operations and guest experiences at a luxury hotel, acting as Manager on Duty.
Role type
Front Office Assistant Manager (Hands-on IC)
Builds
Seamless luxury guest journeys and operational efficiency
Domain
Luxury Hospitality
Required skills
Front Office operations leadership, Guest service management, Team coaching and mentoring, Operational scheduling, VIP and event support, PMS proficiency
Preferred skills
Opera PMS experience, Luxury hotel background
Responsibilities
Lead and support the Front Office team during daily operations, Serve as Manager on Duty for guests and staff, Handle guest feedback and service recovery, Monitor arrival and departure experiences, Partner with other departments for seamless service, Assist with scheduling and performance management
Seniority
Mid-level, hands-on IC