Call or Contact Centre Operator
Core
Provide professional customer service and handle inbound enquiries in a high-volume contact centre environment.
Role type
Call Centre Operator
Builds
Customer support interactions for a large public sector organisation
Domain
Public Sector / Customer Service
Deliverable
client delivery
Required skills
customer service, inbound call handling, internal system navigation, written communication, email management, process adherence, new system adoption, Microsoft Office proficiency, teamwork
Responsibilities
Handle inbound customer interactions, navigate internal systems to record customer information, manage emails and written correspondence, follow established processes and service standards, learn and use new systems quickly, collaborate with team and Subject Matter Experts
Seniority
Junior to Mid-level, entry-level operator with training