Customer Service Rep I
Core
Provide world-class customer service for internal and external customers via phone, email, and chat, including troubleshooting, product education, and transaction processing.
Role type
Entry-level Customer Service Representative
Builds
Customer support interactions and accurate transaction processing
Domain
General business operations
Deliverable
client delivery
Required skills
inbound call handling, product knowledge, basic troubleshooting, data entry, multi-tasking, basic math, computer literacy
Preferred skills
Salesforce, ODY
Responsibilities
Take inbound calls, educate customers on products and services, provide basic troubleshooting, process transactions and maintain customer data, build relationships with internal customers and team members, stay informed on communications and training, participate in assigned projects
Seniority
Entry-level, <1 year experience
