Service Desk Analyst – 12month Contract
Core
Main point of contact for IT support providing Level 1/2 technical assistance and managing service desk requests across Southeastern sites.
Role type
Service Desk Analyst (Level 1/2)
Builds
Positive IT experience and operational stability for users across multiple sites
Domain
IT Operations / Service Management
Deliverable
client delivery
Required skills
Level 1/2 troubleshooting, ITSM platform management, device deployment, mobile device management, vendor liaison, SLA management
Preferred skills
Experience with ManageEngine or similar ITSM platforms
Technologies
Microsoft 365, Intune, ManageEngine
Responsibilities
Provide Level 1/2 IT support across hardware, software, and Microsoft 365; Manage and resolve service desk tickets within SLA requirements; Support device deployment, onboarding, and user set-ups; Manage mobile devices through Intune; Maintain IT assets and documentation; Liaise with external vendors on escalated issues; Assist with service desk improvements and reporting
Seniority
Mid-level, hands-on IC