IT Operations Support Specialist
Core
Deliver advanced IT and Manufacturing IT operational support, ensuring system availability, efficiency, and reliability while driving continuous improvement across services.
Role type
Senior IT Operations Support Specialist
Builds
Corporate and manufacturing IT services, server infrastructure, hosted applications
Domain
Manufacturing / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Tier 2/3 hardware, software, network, and server support; system compliance tools management (Antivirus, Tanium, SOTI, Macrium, WSUS); server infrastructure and hosted applications support; full device life cycle management (OS installation, provisioning, deployment, backup/recovery, decommissioning); incident and request management; IT governance and security standards enforcement; SOP and technical documentation authoring; project team execution; third-party vendor and contractor coordination; root-cause analysis; continuous improvement tools application (Six Sigma)
Preferred skills
Associate Degree; relevant industry training; ITIL knowledge or certification; MCSE certification
Technologies
Antivirus, Tanium, SOTI, Macrium, WSUS, Project Management tools
Responsibilities
Provide Tier 2/3 local and remote hardware, software, network, and server support; Diagnose and manage system compliance tools; Support server infrastructure, hosted applications, and lead remote teams during major incident resolutions; Perform full device life cycle management; Manage incidents and requests from initiation through closure; Enforce IT governance, security standards, and operational guidelines; Author and update Standard Operating Procedures (SOPs) and technical knowledge base documentation; Coordinate and supervise third-party vendors and contractors for onsite installations and hardware activities; Travel to regional facilities for critical hands-on operational or project tasks; Analyze support trends to drive root-cause analysis and preventive measures; Apply continuous improvement tools to enhance service delivery efficiency and reduce operational costs
Seniority
Senior, hands-on IC
