Service Manager
Core
Leading a high-performing Subaru Service Department to deliver exceptional customer experiences and drive business growth.
Role type
Service Manager (Automotive Dealership)
Builds
Subaru service department operations and customer service experiences
Domain
Automotive retail / After-sales service
Deliverable
product features
Required skills
Team leadership, workshop operations management, customer relationship management, KPI monitoring, profitability analysis, process compliance, problem-solving, decision-making
Preferred skills
Automotive Technician or Mechanic trade qualifications, ERA Net system proficiency, Subaru brand experience
Technologies
Microsoft Office, Dealership management systems (ERA Net)
Responsibilities
Lead and motivate the Service Team to ensure high-quality workmanship and productivity; Oversee daily service operations including workshop utilization and technician performance; Monitor departmental KPIs, expenses, and profitability; Maintain presentation standards across the service centre; Stay updated on Subaru products and industry trends.
Seniority
Mid-Senior, hands-on IC