Strategic Customer Success Manager – Remote
Core
Manage a portfolio of high-value, strategically important customers in the contract lifecycle management (CLM) space, acting as a trusted advisor to drive adoption, retention, and growth.
Role type
Senior Strategic Customer Success Manager (SaaS)
Builds
Customer value realization, retention, and expansion within the Agiloft Data-first Agreement Platform (DAP)
Domain
Legal Tech / Contract Lifecycle Management (CLM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, complex stakeholder navigation, product expertise, consultative selling, data-driven account strategy, cross-functional collaboration, risk management, upsell/cross-sell identification
Preferred skills
Experience with AI-enabled tools, deep understanding of contract negotiation processes
Technologies
Agiloft DAP, AI-enabled productivity tools
Responsibilities
Serve as primary partner for high-value customers, conduct strategic business reviews, guide feature adoption and change management, monitor account health and usage metrics, coordinate complex engagements with cross-functional teams, identify expansion opportunities
Seniority
Senior, hands-on IC
