Client Management Team Lead
Core
Lead a client management team to ensure high-quality, compliant service delivery, resolve trade disputes, and improve internal processes to retain clients and support sales opportunities.
Role type
Senior IC client management team lead
Builds
Client service operations and team performance
Domain
Financial services (FX/CFD)
Deliverable
client delivery
Required skills
Team leadership, process management, customer service, trade dispute resolution, hiring and coaching, stakeholder liaison
Preferred skills
Finance or business management degree, conflict resolution, problem solving
Technologies
None stated
Responsibilities
Oversee client management team activities for quality and compliance; Initiate proposals to improve internal processes and customer experiences; Conduct training on trade disputes and client complaints; Lead and maintain high team morale; Resolve incoming client enquiries; Hire, coach, and motivate the team; Liaise with internal and external partners; Deliver team results to management
Seniority
Senior, hands-on IC